A. General

Where is Idaho.com located?

We are based in Jaipur, Rajasthan – India.

Which category products do you sell online

Idaho.com is an online fashion store catering to women’s fashion categories like apparels, accessories and more.

I am located out of India. Do you ship internationally?

Yes, we do ship internationally. We’ll be happy to deliver your orders if your pin code is serviceable with our courier partner.

Do you take requests for customization of products?

Yes, we do customize products on request. You can email us your requirements at Lalit.idaho@gmail.com.

Is my personal information safe with Idaho.com?

Please be rest assured that all your personal and transactional information is secured with us. For more information, please refer to our Privacy policy page.

How do I know my size?

On every product page, we have provided a standard size chart which can be used before making a purchase for the best possible fit. All measurements are in inches (in) and not in centimeters (cm). So measure yourself accordingly.

Do you have an XL size?

We at Idaho, celebrate women in all shapes and sizes. Hence, there is a range of sizes available from XS to XXL in our diverse collection. So be rest assured, there’s an Idaho apparel created for every woman.

How do I get in touch with Idaho.com?

You can send us an email at Lalit.idaho@gmail.com or call us on our customer care number –+91-8890684706, +91-9636323067.

B. ORDER PLACEMENT

How do I place an order on your website?

  • Once you decide on making a purchase, click on the product you are willing to order.
  • Select a suitable size from the drop-down list.Click on the “Add to Cart” button once you have selected the quantity you would like to order.
  • There’ll be a slide-in window at the right-hand side with your order total and a “Checkout” button.
  • Click on the checkout button to proceed with payment and delivery details.

I have a promo code, how do I apply it? 

You can apply discount promo code on the shipping page on the right-hand side tab. The shipping page appears after you have filled in customer information. Please refer to the below image for promo code application

I HAVE PLACED MY ORDER. WHAT HAPPENS NEXT?

  • Once you have successfully placed your order on our website, you will receive a confirmation email from Idaho.com.
  • We will then dispatch your order from our warehouse and keep you informed at every step with regards to the delivery of the same.
  • Your item is packed securely and handed over to our trusted delivery partners.
  • Then, your item is shipped to your location.
  • You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order.
  • You can track your order with the tracking ID until it’s delivered.

C. PAYMENT

WHAT PAYMENT METHODS ARE ACCEPTED AT IDAHO.COM?

We accept all major credit and debit cards. We also support the following modes of payments-

  • Net banking
  • UPI
  • Paytm
  • Google Pay
  • Phone
  • PePayment
  • Gateway

IS IT SAFE TO SHOP AT IDAHO.COM USING MY DEBIT/CREDIT CARD?

To ensure a safe, private and secure shopping experience with Idaho.com, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

WHAT HAPPENS IF MY DEBIT/CREDIT CARD HAS BEEN COMPROMISED WHILE MAKING A PAYMENT ONLINE?

We do not collect or store your card information with us. If you suspect any unauthorized behavior on your card, then please report this to your bank immediately.

I am concerned about the security aspects related to typing out my credit card number online.

  • Please be assured that we do not receive/ store your complete card details. \When you enter the card details you are redirected to a secure payment site.
  • Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.
  • Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
  • Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.
  • Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
  • Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.

Please be assured that we do not receive or store your complete card details with us. When you enter the card details, you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive or store your card details.

D. SHIPPING AND DELIVERY

 WHAT ARE THE SHIPPING CHARGES I NEED TO PAY FOR AN ORDER?

We do offer free shipping within INDIA

WHAT ARE THE CHARGES FOR CASH ON DELIVERY (COD)?

We do offer free shipping within INDIA.

IN HOW MANY DAYS MY ORDER WILL GET DELIVERED?

Your Order will be delivered to your doorstep within 15 Working Days.

CAN I BOOK ORDER FOR DELIVERY TO MORE THAN ONE ADDRESS?

Each order is shipped only to a single address. However, if you wish to ship products to a different address, You may do so by placing multiple orders.

WILL I GET A REFUND OF MY SHIPPING CHARGES IN CASE OF CANCELLATIONS?

No, Shipping charges are non-refundable in case of Cancellations.

WHY IS TAX BEING CHARGED ON MY ORDER?

Tax is levied on the sale of any commodity, which here represents goods and service tax (GST). This tax is collected and deposited by Idaho.Com to the relevant government authorities. All Products are inclusive of Tax.

WHAT HAPPENS IF I AM NOT AVAILABLE WHEN YOU DELIVER MY ORDER?

For all online orders, our delivery service providers will make three attempts to deliver before the product will be retired to our warehouse.In Case of Cash on delivery order the delivery service provider normally calls before making a delivery attemo. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

E. RETURNS, REPLACEMENT & REFUNDS

Do you accept returns?

No, We don’t accept returns. Order placed once cannot be returned. It can be exchanged.

What if I receive a damaged product?

In that case, we exchange the product and send you another product. You can raise a complaint within 24 hours of delivery and place your replacement request.

Can I cancel my order?

Sorry but the order can’t be canceled once placed.

How do I cancel my product?

We are sorry to hear that you wish to cancel your order. Simply write to us at Lalit.idaho@gmail.com regarding your concern with your order number and we will look into your case.

Can I cancel an order after shipping?

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.

 How will I be refunded for a canceled order?

Sorry but Idaho does not offer any refund policies.