POLICIES

POLICIES

Cancellation & Exchange Policy

Idaho.com follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

IN ALL CASES OF EXCHANGE & CANCELLATIONS, YOU CAN DROP US A MAIL AT [email protected] AND YOU WILL GET A REVERT WITHIN 48-72 WORKING HOURS.

DOMESTIC CUSTOMERS

EXCHANGE BY DOMESTIC CUSTOMER

Size Exchange/Product Exchange: If the customer has any size issue with the product or wants a different product in place of the previous one then he/she needs to mail us at [email protected] within 5 Days from the date of delivery of the parcel. If a reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to be borne by the customer that is Rs 300. 

Please Note: Reverse pick-up might not be available on few Pin-Codes. In this case the customer is requested to send back with the customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.

Return : We don’t take returns on items sold once.

Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.

When Exchange is not accepted?

  1. Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
  2. Exchanges are not accepted if Customer does not like the material or colour of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you please read all the details before placing the order. 
  3. Exchanges are not accepted if the piece is specially customised of the customer.
CANCELLATIONS BY INDIAN CUSTOMER

No you can’t cancel the parcel once the order has been placed

INTERNATIONAL CUSTOMERS

For Exchanges by international customers, the above policy is applicable. Any other questions or clarifications, please contact us at [email protected]

CANCELLATIONS BY INTERNATIONAL CUSTOMER

Unfortunately you can’t cancel the order, once you placed. all you can do is to exchange or replace the product.. mail us at [email protected]

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